1) Who we are

This Privacy Policy explains how Hindami (“Hindami”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from hindami.store (the “Site”), or otherwise interact with us.

Business name: Hindami Tailoring and Women Supplies
Website: hindami.store
Store address: Duhail – Umlekhba (Qatar)
Email: info@hindami.store
Phone: +97 4311 097 75

If you do not agree with this Privacy Policy, please do not use the Site.

2) Information we collect

We collect information in the following ways:

2.1 Information you provide to us

• Account & profile: name, email address, phone number, password (stored in encrypted/hashed form).
• Order & checkout: billing/shipping address, contact details, items purchased, order notes, and any customization details you submit.
• Customer support: messages you send us, including via contact forms, email, or support tickets.
• Reviews & content: product reviews, comments, and any photos or content you choose to share.
• Marketing preferences: newsletter subscriptions and communication opt-in/opt-out choices.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, operating system, language, approximate location (derived from IP), pages viewed, and actions taken on the Site.
• Log data: timestamps, referring/exit pages, and error logs.
• Cookies & similar technologies: see the Cookies & Tracking section.

2.3 Information from third parties

• Payment providers: payment confirmation and limited transaction details (we do not receive full card numbers).
• Delivery/carrier partners: shipment status and delivery confirmations.
• Marketing/analytics providers: aggregated statistics about how visitors use the Site.

3) How we use your information

We use personal information for the following purposes:

• To process orders: fulfill purchases, handle returns/exchanges, send order confirmations and shipping updates.
• To provide customer support: respond to inquiries, troubleshoot issues, and improve service quality.
• To operate the Site: maintain accounts, enable checkout, prevent fraud, and secure the platform.
• To improve and personalize: understand how the Site is used and improve products, content, and user experience.
• To market and communicate: send promotional messages if you opt in (you can unsubscribe anytime).
• To meet legal obligations: comply with applicable laws, accounting rules, and lawful requests.

Legal bases (where applicable)

Depending on your location, we process your information based on: (a) performing a contract (processing your order), (b) legitimate interests (running and improving our business and preventing fraud), (c) your consent (marketing cookies/newsletters), and/or (d) legal obligations.

4) Cookies & tracking technologies

We use cookies and similar technologies (like pixels and local storage) to make the Site work, remember your preferences, enable cart/checkout features, and analyze traffic.

4.1 Types of cookies we may use

• Essential cookies: required for the Site to function (e.g., cart, login, security).
• Preference cookies: remember settings like language or region.
• Analytics cookies: help us understand how visitors use the Site.
• Marketing cookies: help deliver relevant ads and measure campaign performance (if used).

4.2 Managing cookies

You can control cookies through your browser settings and (where available) our cookie banner/preferences tool. Note: disabling cookies may affect Site functionality (like cart and checkout).

5) Sharing & disclosures

We may share your information with trusted third parties only when needed to run our business, including:

• Service providers: hosting, website maintenance, customer support tools, email delivery, analytics, and security providers.
• Payment processors: to securely process payments.
• Shipping & logistics: to deliver your orders and provide tracking updates.
• Professional advisors: accountants, auditors, and legal advisors when necessary.
• Legal & compliance: if required by law, court order, or to protect rights, safety, and prevent fraud.
• Business transfers: if we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not sell your personal information in the traditional sense. If you are in a jurisdiction where “sale” is broadly defined, you may still have opt-out rights (see Your rights).

6) Payments

When you place an order, payments are processed through secure third-party payment gateways. We do not store full payment card details on our servers. Your payment information is handled according to the payment provider’s privacy and security practices.

7) Email marketing & messages

If you subscribe to our newsletter or opt in to marketing, we may send you promotions, new arrivals, and offers. You can unsubscribe anytime by using the “unsubscribe” link in our emails or by contacting us.

We may still send essential service messages (e.g., order confirmations, password resets, shipping notifications) even if you opt out of marketing.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. Please use a strong password and avoid sharing login details.

9) Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including: fulfilling orders, maintaining your account, resolving disputes, enforcing agreements, and meeting legal/accounting obligations.

10) Your rights & choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information (subject to legal/contractual limits).
• Object to or restrict certain processing (where applicable).
• Withdraw consent for marketing or cookie-based processing (where applicable).
• Request a copy of your data in a portable format (where applicable).

To exercise your rights, contact us at info@hindami.store. We may need to verify your identity before completing your request.

11) International data transfers

Your information may be processed in countries other than where you live, including where our service providers operate. Where required, we take steps to help ensure appropriate safeguards are in place for international transfers.

12) Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date above indicates when this policy was most recently revised.

14) Contact us

If you have questions about this Privacy Policy or your personal information, contact us:

Hindami
Email: info@hindami.store
Phone: +97 4311 097 75
Address: Duhail – Umlekhba (Qatar)